Crayola hopes you love your items as much as we do but we understand sometimes things must be returned. Crayola accepts returns of most merchandise within 30 days of your purchase. If you need to return an item, please follow these simple instructions.

Return Process:

  1. Review the instructions on the bottom of the packing list that came with your order.
  2. Fill out the return section on your order packing slip.
  3. Write down the item(s) you are returning and check a box for the reason.
  4. Place the return form inside the box along with the returned merchandise.
  5. Affix the return address label to the outside of package.
  6. Drop your package off at any USPS, UPS, or Fedex facility.
  7. Save your tracking number.
  8. Customers are responsible for return postage.
  9. Once we receive your package, we will process the return within 14 calendar days. The total amount (including price and tax only) will be refunded or the item will be replaced.

Questions about a Refund or Exchange

If you have any questions about a refund or exchange, please contact Crayola at:

1-(844)-427-2965
Contact Us
6 AM- Midnight EST